Refund and Returns Policy

At Ohdyssey, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, please review our Refund and Returns Policy below:

Returns:

  • We accept returns on unused and unopened items within 30 days from the date of delivery.
  • To be eligible for a return, the item must be in its original condition, including packaging.
  • Please contact our customer service team at contact@ohdyssey.com before returning your product to receive a Return Authorization Number (RAN) and detailed return instructions.

Non-Returnable Items:

  • Due to the nature of our products, perfumes and other scented items are non-returnable once opened or used.

Refunds:

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 7-10 business days.

Exchanges:

  • We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at contact@ohdyssey.com with a photo of the damage. We will provide a replacement or refund, depending on your preference.

Late or Missing Refunds:

  • If you haven’t received a refund after 10 business days, please check with your bank or credit card company, as there may be a delay before the refund is officially posted.
  • If you’ve done this and still haven’t received your refund, please contact us at contact@ohdyssey.com.

Return Shipping:

  • Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance for returns.

Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with a return or refund, please contact our customer service team at:

Ohdyssey
Email: contact@ohdyssey.com
WhatsAPP: +1 (954) 868-3482
Address: 21450 Sawmill Ct Boca Raton, FL 33498

Thank you for shopping at ohdyssey! We are committed to providing you with the best products and customer service.